dollar 138Frequently Asked Questions
Users ask us many questions about opening an account on dollar 138, verifying their identity, depositing via DANA or e-wallet, withdrawing to mobile banking or local payment, understanding our football and live-dealer markets, and keeping their account secure. We address the most common inquiries here so you can find answers quickly without contacting support.
This FAQ covers account registration, KYC verification, payment methods, game categories, cashback mechanics, data deletion requests, support languages, and account preferences. Each answer explains what we do at dollar 138, how your data is handled, and what to expect during each step of your account journey.
If your question is not answered here, visit our Help Center or contact our support team. For detailed legal information about our jurisdiction restrictions, data protection, and service terms, please read our Legal Notice and Terms of Use pages. Those documents contain binding information about your rights and our obligations.
- Account and registrationhow to start, KYC verification, password recovery, account rules
- Payments and transactionsdeposit and withdrawal via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet
- Games and marketsfootball betting, live-dealer tables, slots, esports, and tournament coverage
- Security and supportaccount protection, data deletion, support availability, and jurisdiction information
Below you will find answers to the questions we hear most often from dollar 138 users. Each answer explains our practices clearly. If you need further assistance, our Help Center is available to walk you through any process.
Account and registration
No. Each person is entitled to one account on dollar 138. If we detect that you are operating multiple accounts under the same identity (same email, phone number, or payment method), we close all duplicate accounts and may suspend your access. This rule protects our platform from fraud and money-laundering. If you have accidentally created two accounts, contact our Help Center to close the duplicate. Your main account will remain active.
Opening an account on dollar 138 takes three steps. First, tap Open Account on our homepage or app and provide a username, email, mobile number, and password. Second, verify your identity by uploading a copy of your ID (passport, national ID, or driver's license). Third, confirm your phone number via SMS code. Once verified, your account is active and you can deposit immediately via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer. The entire process usually takes under five minutes.
On the dollar 138 login page, tap Forgot password and enter your email address. We send a password-reset link to your email. Click the link, choose a new password (must be at least 8 characters, including uppercase, lowercase, and a number), and confirm. Your password resets immediately. If you do not receive the reset email within a few minutes, check your spam folder or contact our Help Center. We recommend enabling two-factor authentication in your account settings for extra security.
We review your ID within one business day. Our system checks that your name, date of birth, and ID number match your account details. If everything matches, your account is verified and you can deposit and withdraw immediately. If there is a mismatch or your ID image is unclear, we email you a request to resubmit or provide additional documentation. Once verified, you do not need to repeat KYC. We store your ID securely and never share it with third parties except as required by law.
Payments and transactions
Depositing via e-wallet, mobile banking, or local payment on dollar 138 is instant. Tap Deposit, select your payment method, enter your amount, and you are taken to the payment provider's app or website. Complete the payment there (you must have funds in your online payment, e-wallet, or mobile banking account), and once confirmed, your balance on dollar 138 updates immediately. You can then join markets, place bets on Liga 1 or Piala AFF, or play live-dealer tables. local payment, online payment, and e-wallet follow the same process. There are no hidden fees—your deposit amount is credited exactly as you entered it.
We support deposits starting from a small minimum amount via all payment methods (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment). The exact minimum varies slightly by payment provider—for example, online payment may have a different floor than e-wallet. You can see the current minimum when you select your payment method on the Deposit page. There is no maximum deposit per transaction, but we reserve the right to verify very large single deposits as part of our anti-money-laundering compliance. If your deposit fails, check that you have sufficient funds and try again, or contact our Help Center.
When you request a withdrawal on dollar 138 to online payment or e-wallet, we review your request within one business day. Once approved, your bank processes the transfer—this typically takes one to two business hours during banking hours, though some banks may take longer. You receive a confirmation email when your withdrawal is sent to the bank. If your bank is closed (weekends or holidays like Idul Fitri or Idul Adha), the transfer processes on the next business day. We do not hold or delay your withdrawal beyond our review window unless we detect suspicious activity or require additional KYC documentation.
Yes. You can deposit via mobile banking at any ATM in Surabaya and withdraw to your local payment account in Jakarta. When you request a withdrawal, enter your receiving bank account number and name—we verify that the name matches your dollar 138 account name for security. Once verified, we send your withdrawal to that bank. You may withdraw to any Indonesian bank account registered in your name: online payment, e-wallet, mobile banking, local payment, or others. Each withdrawal request goes through our standard review process before transfer.
Our cashback offer rewards you on losses during each calendar week on dollar 138. At the end of each week, we calculate your net loss on qualifying games (football, live-dealer, and slots). You receive a cashback credit equal to a percentage of that loss, credited directly to your account balance. You can then use this credit to join new markets, play additional rounds, or withdraw if it exceeds any minimum threshold. Cashback terms vary by promotion—check our current offers in your account to see the exact percentage and any minimum-loss requirement. Cashback is non-transferable and typically expires 30 days after credit.
Games and markets
We cover major football leagues and tournaments: Liga 1 (Indonesian domestic), Piala AFF, Champions League, Premier League, La Liga, Serie A, Bundesliga, Ligue 1, and international fixtures. We also offer MotoGP and badminton markets. Our live-dealer studios feature blackjack, roulette, baccarat, and Dragon Tiger with multi-camera feeds. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments. Markets update live during events, and you can join at any time before kickoff or during play.
Yes. On dollar 138, you can join live markets during Piala Indonesia or any football match up until the final whistle. game information update in real time as events unfold. You can place bets on the next goal scorer, correct score, or total goals even if the match is in the second half. Your bet settles immediately after the match ends. Joining live markets is one of the key features of dollar 138—you do not have to commit before kickoff. However, the odds narrow as the match progresses, so timing matters.
Live-dealer blackjack on dollar 138 features a real dealer, real cards, and a live video feed. You see cards dealt in real time and can make decisions (hit, stand, double) during the hand. Slot games like Sweet Bonanza or Aviator are automated—you spin and the outcome is determined by a random algorithm certified by our gaming provider. Both are available on dollar 138, and you choose based on your preference. Live-dealer games feel more interactive; slots are faster-paced. You can join either from your phone or desktop.
Security and support
To request deletion of your personal data from dollar 138, visit our Help Center and submit a formal data-deletion request. Include your account username and email. We review your request within 30 days. We will delete your email, phone number, and personal information not required by law to retain. We must keep transaction records for five years for anti-money-laundering compliance, but we remove all personal identifiers linked to those records. Once approved, you cannot recover a deleted account, so confirm this is your intention before submitting.
Our dollar 138 support team handles English and Indonesian (Bahasa Indonesia). When you contact our Help Center via chat or email, you can write in either language and receive a reply in the same language. We aim to respond during standard business hours. For urgent issues outside business hours, try the automated help resources in your account dashboard first. You can also review our FAQ and Help Center articles, which are available in both English and Indonesian.
No. dollar 138 services are available only in jurisdictions where local law permits online gaming and wagering. We do not offer our platform in jurisdictions where such activities are prohibited. Users are solely responsible for verifying that their jurisdiction permits access to dollar 138. If you are in Bandung, Jakarta, Medan, or any other location, check your local regulations before registering. If your jurisdiction's law changes and restricts dollar 138, it is your responsibility to stop using our platform. For detailed information, read our Legal Notice and Terms of Use pages.